The Support System

The support system is a hosted solution from Kayako. It is available at this URL: http://thesellery.helpseve.com/

These are the e-mail addresses that feed the help system:

claims@thesellery.com - send shipping claims related information to this address
ebay@thesellery.com - eBay sends messages to this address and they are automatically placed under the correct department
orders@thesellery.com - this is the reply-to address for the shipping notifications.
shipping_records@thesellery.com - shipping records that contain the item number, invoice amount, and tracking information are sent to this address
support@thesellery.com - e-mail address for general customer support